Shipping & Returns

Last updated: [date]

DRAFT. Not yet reviewed by a lawyer. This text is a starting point written for Riparia Herbal Co. It must be reviewed by a qualified attorney before the site takes real orders. Highlighted items in [brackets] need the owner's details.

Shipping

We ship to addresses in the United States only.
Shipping is free.
Your kit ships within 2 business days of payment. You'll get a shipping update by email.
Typical delivery takes [3–5] business days after shipping, by [carrier].

Returns and refunds

Damaged, missing or wrong items. Email [contact email] within [14] days of delivery with your order number and a photo. We'll replace the item or refund it.
Unopened kits. [Owner to decide: e.g. return within 30 days of delivery for a refund of the kit price; customer pays return shipping.]
Opened products. For safety reasons we can't accept returns of opened supplements. [Owner to decide whether to offer a satisfaction refund.]
Refunds go back to your original payment method within [5–10] business days of approval.

Lost packages

If tracking shows your kit delivered but you didn't receive it, email us within [14] days and we'll help.